Privacy Policy
Effective date: 15 May 2024
The Harvest Company ("we", "us", or "our") is committed to protecting the privacy of everyone who interacts with our website, services and communications. This Privacy Policy describes how we collect, use, disclose and protect personal data in accordance with applicable Sri Lankan data protection laws and international best practices.
1. Information we collect
- Contact details: name, email address, phone number and company information submitted via forms, calls or emails.
- Business communications: specifications, order requirements and other information you share while discussing or performing services with us.
- Website interactions: technical data such as IP address, browser type and pages visited that are collected through standard server logs and optional analytics tools.
2. How we use personal data
- Responding to enquiries, quote requests and customer support messages.
- Preparing commercial offers, contracts and fulfilling export orders.
- Maintaining our relationship with customers, suppliers and partners.
- Improving our website, services and compliance processes.
- Meeting legal, regulatory and contractual obligations.
3. Legal bases for processing
We process personal data when it is necessary to perform or enter into a contract with you, comply with our legal obligations, protect our legitimate business interests or when you have given us consent.
4. Sharing your information
We may share personal data with trusted third parties such as logistics providers, quality assurance partners, professional advisers, technology suppliers and regulatory authorities when required for business operations or compliance. We require those parties to safeguard personal data and use it only for the intended purpose.
5. International transfers
The Harvest Company operates from Sri Lanka and may transfer personal data to other countries for processing or storage. When we do so, we implement appropriate safeguards such as contractual clauses or equivalent protections to ensure the data remains secure.
6. Data retention
We keep personal data only as long as necessary to fulfil the purposes outlined in this policy, to satisfy legal or accounting requirements, or to resolve disputes. When data is no longer needed, we securely delete or anonymise it.
7. Your rights
Depending on applicable law, you may have the right to request access to your personal data, ask for corrections, object to processing, request deletion, restrict processing, or obtain a copy for portability. You can exercise these rights by contacting us using the details below. We will respond within a reasonable timeframe.
8. Security
We employ administrative, technical and physical safeguards to protect personal data against loss, misuse or unauthorised access. While no system is completely secure, we regularly review and enhance our controls to keep information safe.
9. Cookies and analytics
Our website uses essential cookies for functionality. From time to time we may implement analytics tools to understand how visitors use our site. Where required, we will provide notice and obtain consent before using non-essential cookies.
10. Third-party links
Our website may contain links to external sites. We are not responsible for the privacy practices of those websites and encourage you to review their policies.
11. Updates to this policy
We may revise this Privacy Policy periodically to reflect changes in our operations or legal requirements. The updated version will be posted on this page with a new effective date.
12. Contact us
If you have any questions or would like to exercise your privacy rights, please contact:
The Harvest Company Pvt Ltd23 De Fonseka Place
Colombo 05
Sri Lanka
+94714000011
[email protected]